Welcome to Old Ford Florist. By using our website and purchasing flower arrangements or related products through our online store, you agree to comply with and be bound by the following Terms and Conditions. These terms govern all orders placed via our website for flower delivery in Old Ford and the surrounding areas. Please read these terms carefully before placing an order. If you have any questions, consult this document to understand your rights and obligations.
These Terms & Conditions apply to all customers placing orders for flower delivery through the Old Ford Florist website. Service is available within Old Ford and nearby locations as outlined in our delivery coverage area. By confirming your order, you acknowledge that you have read, understood, and accepted these terms.
Placing an order for flowers or related products is easy and secure at Old Ford Florist. Here are the steps involved in our online order process:
Orders are subject to acceptance and availability. If items ordered are not available, we will offer suitable alternatives or provide a refund, as appropriate.
We accept various credit and debit cards as secure forms of payment for online orders. All payment transactions are processed securely through trusted payment gateways. Full payment is required at the time of ordering, and we do not accept partial payments or payment upon delivery.
Your payment information is encrypted and not stored on our servers in compliance with relevant UK data protection regulations. Prices for products and delivery services are displayed in Pounds Sterling (GBP) and include any applicable Value Added Tax (VAT) unless otherwise stated.
We reserve the right to update prices and correct any pricing errors at any time without prior notice. Your financial institution may also impose additional charges, such as currency conversion fees, for which Old Ford Florist bears no liability.
We understand sometimes plans change and you may need to cancel or amend your flower delivery order in Old Ford or the surrounding locations. Please read and follow these procedures:
Refunds, where applicable, will be processed using the same payment method as the original transaction. Please allow up to five working days for funds to appear in your account, subject to your bank's policies.
Old Ford Florist offers flower delivery services throughout Old Ford and adjacent areas. We strive to fulfil deliveries on your chosen date and during the specified time window, where possible. Delivery times may be affected by unforeseen circumstances such as extreme weather, peak periods, or transport disruptions. In such cases, we will contact you to advise of any delays.
Please ensure that all delivery details provided are accurate. We cannot accept liability for late or failed deliveries due to incorrect or incomplete address information supplied by the customer.
If the recipient is unavailable at the specified address, our delivery personnel will make reasonable attempts to deliver your order and may leave the flowers in a safe place or with a neighbour, as deemed appropriate. Should redelivery be required as a result of incorrect details or recipient unavailability, additional charges may apply.
Due to the seasonal and perishable nature of flowers, some items may occasionally be unavailable. Where necessary, we reserve the right to substitute any product with an alternative of equal or greater value and similar style and quality, ensuring the overall appearance and presentation are maintained. For key items, we will attempt to contact you if a substitution is significant. Your satisfaction remains our priority.
Our goal is to ensure every customer enjoys beautiful, fresh flowers delivered by Old Ford Florist. If for any reason you are not satisfied with your order, contact us within 24 hours of delivery to discuss the issue. Given the perishable nature of floral products, claims received beyond this period may not be accepted.
Please provide photographic evidence, if possible, when reporting an issue such as damaged or wilted flowers. Where complaints are deemed valid, we will endeavour to offer an appropriate solution, which may include a replacement arrangement or a partial or full refund, as warranted by the circumstance.
As a customer of Old Ford Florist, you agree to:
Misuse of our service, including providing false information or engaging in fraudulent transactions, may result in cancellation of your order and refusal of future service.
Old Ford Florist will make every reasonable effort to provide goods and services as described and to a high standard of quality. However, we are not liable for:
Our maximum liability for any claim arising under these Terms & Conditions, whether in contract or tort, shall not exceed the purchase price of the goods ordered.
All personal information supplied to Old Ford Florist in connection with your order is handled in accordance with our Privacy Policy and in compliance with data protection laws in the UK, including the Data Protection Act 2018 and UK GDPR. Your information is used solely for processing orders, delivery, and aftercare. We do not share your information with third parties except as necessary to fulfil your order and comply with legal requirements. For more details, consult our separate Privacy Policy.
All content, images, and designs on the Old Ford Florist website are protected under applicable copyright and trademark laws. The website and its content are intended solely for personal, non-commercial use. Any unauthorised use, reproduction, or distribution of site material is strictly prohibited without the prior written consent of Old Ford Florist.
These Terms & Conditions, and any disputes arising from or in connection with purchases made through Old Ford Florist, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This does not affect your legal rights as a consumer under UK law.
Old Ford Florist reserves the right to update or modify these Terms & Conditions at any time to reflect changes in the law, our services, or other relevant factors. The current version will always be available on our website, and by using the service after modifications, you accept the updated terms. Significant changes will be communicated to current customers where reasonably possible.
These Terms & Conditions are applicable to all customers ordering through the Old Ford Florist online shop, including deliveries made throughout Old Ford and nearby locations. Our commitment is to ensure a smooth and satisfying experience for all our online flower delivery customers in the area.
If you have any queries or concerns about these Terms & Conditions or require clarification before placing an order for flower delivery in Old Ford, please contact our customer service team using the contact options on our website. Our support staff are available to assist with orders, cancellations, complaints, or any aspect relating to your purchase and customer experience.
Thank you for choosing Old Ford Florist for your online flower delivery needs across Old Ford and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Old Ford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Old Ford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
