Returns, Refunds and Complaints: Fresh Flowers Promise
Our Fresh Flowers Guarantee in Old Ford
At Old Ford Florist, we take great pride in delivering beautiful, fresh flowers to homes and businesses throughout Old Ford and the surrounding neighbourhoods. Every bouquet and arrangement we provide carries our Fresh Flowers Guarantee. We promise that your flowers will arrive as vibrant, fresh, and long-lasting as nature intended.
Damaged-on-Arrival Policy
If your flowers, plants, or gifts arrive damaged or do not meet the high standards you expect from us, we ask that you contact us as soon as possible, ideally on the day of delivery. Our team inspects every item before dispatch, but in the rare instance of damage or issues, we are committed to putting things right swiftly and fairly.
If you notice any damage, please:
- Contact us promptly with your order details.
- If possible, retain the flowers and packaging for inspection.
- Provide a description and, if available, photographs of the damage.
Freshness Window
We guarantee that our flowers will remain fresh and beautiful for at least five days from the delivery date, provided they are cared for as instructed. Each arrangement includes care tips to help you extend the enjoyment of your blooms. If you experience significant wilting or lack of freshness within the five-day window, please let us know so we can resolve the issue to your satisfaction.
Refund and Replacement Options
Your satisfaction is at the heart of what we do. If your flowers arrive damaged, do not meet our freshness promise, or contain items substantially different from what you ordered, we offer the following resolution options:
- Refund: Full or partial, dependent on the issue.
- Free Replacement: We’ll handcraft and deliver a replacement arrangement at no extra cost to you.
- Store Credit: Offered in certain cases for use with future orders.
We aim to agree on the best outcome for you based on your circumstances and preferences. Refunds will be processed via your original payment method and may take a few working days to appear, subject to your provider's policies.
How to Make a Complaint
We’re serious about customer service and want you to feel comfortable raising any concerns or complaints. Should you wish to make a formal complaint about a product or our service, please reach out to us with as much information as possible about your order and the issue. Our management team personally reviews all complaints and aims to respond within two working days. We will work with you to resolve matters fairly and efficiently, ensuring no household or business in Old Ford is left disappointed.
Trusted Local Florist in Old Ford
Old Ford Florist is proud to be an established and trusted part of the Old Ford community, delivering fresh flowers and thoughtful gifts to families, workplaces, schools, and local enterprises. Our reputation is built on reliability, honesty, and a true passion for quality. If you have any questions about our Returns, Refunds & Complaints policies, please do not hesitate to reach out. We are always here to help.
